During the course of your Ginnie Mae EDI implementation, you may encounter questions or problems at various points. The following table is presented to help you identify who could best resolve your questions or problems. Of course, if you have questions about who to call that are not answered here, please call 1-888-GINNIE4 Option 1.
| QUESTION/PROBLEM |
CONTACT POINT |
| Application Interface |
| I will need to modify my loan processing system to interface to my translation software and I have some questions. |
- Call your loan processing system administrator and/or your translation software customer service representative.
|
| BBS |
| How do I establish a BBS connection? |
- Call the Ginnie Mae Hotline at 1-888-GINNIE4 Option 1.
|
| I connect to Ginnie Mae using the BBS and I keep getting a busy signal. |
- Call the Ginnie Mae Hotline at 1-888-GINNIE4 Option 1.
|
| I connect to Ginnie Mae using the BBS and I keep experiencing communications errors. |
- Call the Ginnie Mae Hotline to let them know you’re experiencing problems.
|
| I connect to Ginnie Mae using the BBS and the line keeps dropping. |
- Call the Ginnie Mae Hotline to let them know you’re experiencing problems.
- Call your telecommunications provider.
|
| ISDN |
| How do I establish an ISDN connection? |
- Work with your internal systems department.
- Contact your telephone company for assistance.
|
| I connect to Ginnie Mae using ISDN and I keep getting a busy signal. |
- Call the Ginnie Mae Hotline at 1-888-GINNIE4 Option 1.
|
| I connect to Ginnie Mae using ISDN and I keep experiencing communications errors. |
- Call the Ginnie Mae EDI Hotline to let them know you’re experiencing problems.
- Call your telecommunications provider.
|
| I connect to Ginnie Mae using ISDN and the line keeps dropping. |
- Call the Ginnie Mae Hotline to let them know you’re experiencing problems.
- Call your telecommunications provider.
|
| Mapping |
| What are Ginnie Mae’s special requirements for the 203 transaction set? |
- Consult Appendix G
- Contact the Ginnie Mae EDI Coordinator at 1-888-GINNIE4 Option 1.
|
| I’m confused about how the current loan level layout will be represented in the 203 transaction set. |
- Consult Appendix G
- Contact the Ginnie Mae EDI Coordinator at 1-888-GINNIE4 Option 1.
|
| Service Bureau Clients |
| I am a service bureau client. How do I comply with Ginnie Mae’s requirements to become EDI capable? |
- Contact your service bureau representative. Ask them to call 1-888-GINNIE4 Option 1 for an Implementation Guide.
|
| I am a service bureau client and I keep getting error reports from Ginnie Mae about the quality of my data. |
- Call 1-888-GINNIE4 Option 1 to learn the nature of the error, and the correct data format.
|
| Telecommunications |
| What telecommunications hardware should I use? |
- Work with your internal systems department to identify viable hardware, software and telecommunications options.
- Contact your telephone company for assistance.
|
| Testing with Ginnie Mae |
| When will I need to submit my first test transmission to Ginnie Mae? |
- Once you have completed unit testing your EDI system.
- Contact the Ginnie Mae EDI Coordinator at 1-888-GINNIE4 Option 1.
|
| What are the testing procedures and guidelines? |
- See Section 3, steps 3 and 5.
- Contact the Ginnie Mae EDI Coordinator at 1-888-GINNIE4 Option 1.
|
| When can I submit my first production EDI transaction set? |
- Once you have successfully completed step 5.
- Contact the Ginnie Mae EDI Coordinator at 1-888-GINNIE4 Option 1.
|
| Transmitting Data to Ginnie Mae |
| What connection method should I use to submit my 203 to Ginnie Mae? |
- Review the descriptions in Section 2.
- Contact the Ginnie Mae EDI Coordinator at 1-888-GINNIE4 Option 1.
|
| Translation Software |
| What translation software package should I use? |
- Work with your internal systems department to identify viable hardware, software and telecommunications options.
|
| I’m having problems with my translation software—it keeps crashing. |
- Contact translation software customer support.
|
| I don’t understand how to configure my translation software to meet Ginnie Mae’s requirements. |
- Contact translation software customer support.
|
| My translation software cannot accept the 997 functional acknowledgment. |
- Contact translation software customer support.
|
| I can’t interpret these translation software error reports. |
- Contact translation software customer support.
|
| Value Added Networks |
| What value added network should I use? |
- Work with your internal systems department to identify viable hardware, software and telecommunications options.
|
| I’m a VAN customer and I keep hearing a busy signal when I attempt to send out my 203. |
- Contact Value Added Network customer support.
|
| I’m a VAN customer and I’m having problems receiving the 997. |
- Contact Value Added Network customer support.
|
| I’m a VAN customer, and I’m not sure about the status of my transmission to Ginnie Mae. |
- Contact Value Added Network customer support.
|
| I’m a VAN customer, and I’m not sure how to read these invoices. |
- Contact Value Added Network customer support.
|
