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Frequently Asked Questions (FAQs)​

This FAQ is for summary purposes only. All terms and conditions of the MBS Program are in the applicable Guaranty Agreement and the Guide. Where there is any inconsistency between this FAQ and the applicable Guaranty Agreement or the Guide, the provisions of the applicable Guaranty Agreement or the Guide will govern.
 
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Does each registered user get an e-notification box?
 
How do I register to get access to e-Notification?
 
How do I choose 1 day processing over 2 day processing?
 
What are our options to delete or pull back a pool if the pool has completed the 2:00 pm sweep? Do I contact the Helpdesk?
 
What if my pool is rejected due to hard edit errors? Can I correct and resubmit?
 
How does this impact the timing/process of deleting a transmission for a pool? 
 
How do I find a job with Ginnie Mae?
 
How do I apply for a job with Ginnie Mae?
 
What if I don't have a computer?
 
What if I don't have e-mail?