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Contact Information


Ginnie Mae provides a number of resources for information about our company, business, and efforts to expand affordable housing in America. Please contact us through any of the resources listed below.

 

General Inquiries

Before submitting a general inquiry, please take a moment to review our contact information below, our FAQs, or our Consumer Education section. These sections provide answers to the most commonly asked questions.  For general inquiries, please use this form.

 

Written Correspondence 

Please send any general, written correspondence to

Ginnie Mae
451 Seventh Street, Room B-133
Washington, DC 20410

 

Telephone Inquiries

Office of the President and Executive Vice President                                   (202) 708-0926

Office of the Chief Financial Officer                                                               (202) 401-2064

Office of Securities Operations                                                                      (202) 708-2884

Office of Issuer and Portfolio Management                                                   (202) 708-1535

Office of Enterprise Data and Technology Solutions                                     (202) 708-3205

Office of Capital Markets                                                                                (202) 401-8970

Office of the Chief Risk Officer                                                                       (202) 475-8748

Office of Management Operations                                                                 (202) 401-8794

 

Doing Business with Ginnie Mae

 

Annual Financial Results

Per APM 12-09, Issuers are required to submit their annual audited financial statements and supplemental documents to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the Ginnie Mae Enterprise Portal. 

 

Applying to Become an Issuer

For information on applying to become an Issuer with Ginnie Mae, please visit the “How to Become an Issuer” page.

If you have questions about becoming an Issuer or to check on the status of your application, please send an e-mail to Ginnie Mae Issuer Applications or call the help line at (202) 475-7826.

New Issuer applications require overnight delivery to the following address: 

Ginnie Mae
Attn: Enterprise Risk
550 12th Street, S.W., 3rd Floor
Washington, DC 20024

 

Capital Markets

Please contact John F. Getchis at (202) 401-8970 or send an email to Investor Inquiries if you have questions about:

  • Eligibility for Ginnie Mae Multiclass Securities Programs 

  • Real Estate Mortgage Investment Conduits (REMIC)

  • REMIC Information Agent

  • Platinum Securities 

  • Platinum Trustee

  • Stripped Mortgage-Backed Securities

  • Callable Trusts

 

Congressional Relations

Please contact the U.S. Housing and Urban Development Congressional and Intergovernmental Relations department for questions about Ginnie Mae’s congressional and intergovernmental relations. For the department’s staff directory, please click here.

 

Commitment Authority

All approved Issuers must apply for Ginnie Mae’s commitment authority before it may issue Ginnie Mae securities. For information on Ginnie Mae’s commitment authority or to submit forms HUD-11700 and HUD-11704, please send an e-mail to Ginnie Mae Commitment Authority.

 

Compliance Reviews

Please contact Ginnie Mae/Deloitte & Touche, LLP at (703) 310-2838 if you have questions about:

  • Compliance Review Agent (Scheduling)

  • Compliance Review Follow-Up

Written correspondence regarding compliance reviews can be sent to

Ginnie Mae/Deloitte & Touche, LLP
4301 N. Fairfax Drive, Suite 210
Arlington, VA 22203

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Employer Identification Numbers

Please contact the Internal Revenue Service (IRS) Center Entity Control Office if you have any questions about employer identification numbers. The appropriate IRS Service Center is based on state in which the Issuer is located.

Please see Appendix III-8 of Ginnie Mae's MBS Guide for information on obtaining an EIN address.

 

Enterprise Risk

Please contact Greg A. Keith at (202) 475-8748 if you have questions about:

  • Risk Management Initiatives 

  • Continuity of Operations Plan (COOP)

 

Enterprise Data & Technology Solutions

Please contact Barbara Cooper-Jones at (202) 708-3205 if you have questions about:

  • Information Technology Support and Solutions 

  • Business Process Improvement Initiative (BPI)

  • Project Management Governance and Oversight Activities

 

Fidelity Bond and Errors & Omission Insurance Renewal

Per APM 12-09, Issuers are required to submit their insurance (fidelity bond and errors & omissions) to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the Ginnie Mae Enterprise Portal. 

 

Finance

Please contact David C. Fender at (202) 401-2064 if you have questions about:

  • Annual Reports

  • Fiscal Year Budget

  • Internal Controls, Governance, and Compliance

 

Financial Reports, Quarterly

Please visit www.mbfrf.org or send an e-mail to administrator@mbfrf.org if you have any questions about quarterly financial reports.

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Ginnie Mae Relationship Services

Please contact Ginnie Mae Relationship Services at (800) 234-4662, option 4, if you have questions about:

  • Central Paying and Transfer Agent (Remaining Principal Balances)

  • Pool Processing Agent (Pool and Loan Package Documents)

  • Payment to Security Holders

  • Letters of Credit

  • New Pool Issuance

  • Ginnie Mae’s Enterprise Portal (GMEP)

  • GinnieNET

  • Pool Transfers

  • Securities (Lost or Transfers)

Ginnie Mae's Relationship Services can also be reached by written correspondence at

Ginnie Mae Relationship Services
C/O Bank of New York
101 Barclay Street - 8 East
New York, NY 10286 

 

Investors

If you are an institutional investor and are interested in participating in Ginnie Mae’s multiclass program, please review the Ginnie Mae Multiclass Securities Guide or contact Capital Markets at (202) 401-8970 or via e-mail at InvestorInquiries@hud.gov.

If you are an individual investor, please contact your broker directly. Ginnie Mae does not buy, sell, or lend Ginnie Mae securities.

 

Issuer & Portfolio Management

Please contact Michael R. Drayne at (202) 708-1535 if you have questions about: 

  • Eligibility for Ginnie Mae MBS Program 

  • Single-Family MBS

  • Manufactured Housing

  • Multifamily MBS

  • HMBS

  • Ginnie Mae I MBS

  • Ginnie Mae II MBS

  • Disaster Assistance

  • Document Custodians

  • Defaulted Portfolio Management

For additional contact information related to doing business with Ginnie Mae, please review the Ginnie Mae MBS Guide.

Loan-level Reporting, Monthly

For information on monthly, loan-level reporting, please call the Ginnie Mae hotline at (888) 446-6434, option 6. 

 

Management Operations

Please contact Deborah A. Hernandez at (202) 401-8794 if you have questions about:

 

Monthly Reporting/ Issuer Assistance

Please contact the Ginnie Mae Data Collection Agent at (888) 446-6434 if you have any questions about:

  • Monthly RFS Reporting Problems

  • Request Assistance from the Issuer Support Group

 

Media Relations

Please contact Gina B. Screen at (202) 475-7816 if you have questions about:

  • Media Interviews

  • Issuance and UPB Data

  • Press Releases

  • Marketing

  • Ginnie Mae Statements 

  • Ginnie Mae Attendance at Conferences  

 

Securities Operations

Please contact Thomas R. Weakland at (202) 708-2884 if you have questions about: 

  • Ginnie Mae Pool Processing

  • Paying and Transfer Agent

  • Central Registry Agent

  • Securities (Early Pool Termination)

  • Transfers of Servicing (MERS)  

Training

Please send an e-mail to Ginnie Mae Training if you are a new Issuer and need training on Ginnie Mae forms and systems.

 

Website

Please send an e-mail to the Ginnie Mae Website Manager if you have questions about Ginnie Mae’s website.

 

Consumer Inquiries

Ginnie Mae makes it attractive for investors around the world to invest their money in the U.S. housing market; and, because Ginnie Mae provides liquidity to the mortgage market, Ginnie Mae’s role is frequently misunderstood. Ginnie Mae is the guarantor of the security for which Federal Housing Administration (FHA), Veterans Affairs (VA), U.S. Department of Agriculture’s Rural Development program (RD), and Housing and Urban Development’s Public and Indian Housing program (PIH) mortgage loans serve as collateral.

Because Ginnie Mae guarantees the security, it carries Ginnie Mae’s name. As a result, borrowers are often mistakenly advised that Ginnie Mae determines eligibility for loan modifications, though we do not. The loan modification process is managed by the loan servicer according to the guidelines of the insuring agency.

If you have concerns or questions about your government-insured loan, you should contact the agency which insured your loan. Information that may help consumers get in touch with the appropriate government agency is below.

  • If you have questions about the Federal Housing Administration (FHA) program, call 1-800-225-5342.

  • If you have questions about the Veterans Affairs (VA) Home Loan Guaranty program, call 1-800-827-1000.

  • If you have questions about the Rural Development (RD) program, call the USDA’s Centralized Servicing Center at 1-800-414-1226.

  • If you have questions about the PIH program, call the PIH Customer Service Center at 1-800-955-2232

  • If you have a loan that is not government insured or guaranteed, call HOPE NOW at 1-888-995-4673.

Last Modified: 10/7/2014 9:55 AM