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Frequently Asked Questions (FAQs)​

This FAQ is for summary purposes only. All terms and conditions of the MBS Program are in the applicable Guaranty Agreement and the Guide. Where there is any inconsistency between this FAQ and the applicable Guaranty Agreement or the Guide, the provisions of the applicable Guaranty Agreement or the Guide will govern.
 
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Do all security officers and user passwords expire every 60 days?
 
I have submitted my GMEP registration form. When should I expect to receive the user IDs and passwords and when will these become active in the GMEP?
 
Should our secondary marketing department personnel (who pool and ship loans to GNMA) have access to the GMEP?
 
Will Ginnie Mae Document Custodians be required to access GMEP?
 
Will I be alerted by e-mail?
 
How many e-mail addresses can I use for passive e-mail?
 
The e-Access User Registration form asks for an e-mail address. Is this the e-mail address that will be used for e-Notification alerts?
 
Does the system send any data or reports to the Issuer?
 
How can I get more information?
 
Is there a Helpline to call if I have more questions?