Ginnie Mae leverages the assistance of outside contractors to conduct critical business operations in support of Ginnie Mae's mission and maintains a list of their contact information in the Summary of Addresses section of the Mortgage-Backed Securities Guide, 5500.3, REV-1 (MBS Guide). Due to operational changes, Ginnie Mae is revising the Summary of Addresses to reflect updated contact information for several critical tasks so that that Ginnie Mae program participants can continue to reach the proper contacts for their varied needs.
Effective April 1, 2024, the address and contact information pertaining to critical tasks such as final certification and recertification submissions; letters of credit; security holder payments (for transfer advice, undelivered security holder payments, etc.); certain Pool Processing Agent functions; and securities (for lost securities) will be: Ginnie Mae Operations c/o The Bank of New York Mellon 600 Colonial Center Parkway – 4th Floor Lake Mary, FL 32746 Phone: 1-833-466-2435 Option # 1, Option #5 Email: ginniemae1@bnymellon.com
Ginnie Mae is also correcting the phone numbers for MyGinnieMae (MGM) and payments to security holders (concerns regarding payment) in the MBS Guide's Summary of Addresses. Lastly, the contact information pertaining to the Central Paying and Transfer Agent (Remaining Principal Balances) is obsolete and is being removed from the Summary of Addresses.
Central Paying and Transfer Agent (Remaining Principal Balances) | Ginnie Mae Relationship Services
ATTN: Remaining Principal Balances
c/o The Bank of New York Mellon
240 Greenwich Street - 20 West
New York, NY 10286 Phone: 1-800-234-4662 Email:
ginniemae1@bnymellon.com | - Questions regarding reporting instructions
- Obtain information on reporting media
- Obtain RPB Report Identification Number
- Concerns regarding RPB reporting and/or RPB corrections
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If you have any questions regarding this announcement, please contact your Account Executive in the Office of Issuer and Portfolio Management.
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