Ginnie Mae provides a number of resources for information about our company, business, and efforts to expand affordable housing in America. Please contact us through any of the resources listed below.
Before submitting a general inquiry, please take a moment to review our contact information below or visit our
FAQs section. These sections provide answers to the most commonly asked questions. For general inquiries, please use this
Ginnie Mae's physical address is as follows:
425 3rd Street, SW, Suite 500Washington, DC 20024
If you would like one of our Ginnie Mae Executives to speak at your event, please fill out the form found here.
Please send any general, written correspondence to:
Ginnie Mae451 Seventh Street, Room B-133Washington, DC 20410(202) 475-4930
APM 12-09, Issuers are required to submit their annual audited financial statements and supplemental documents to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the
Ginnie Mae Enterprise Portal.
For information on applying to become an Issuer with Ginnie Mae, please visit the “How to Become an Issuer” page.
If you have questions about becoming an Issuer or to check on the status of your application, please send an e-mail to
Ginnie Mae Issuer Applications or call the help line at
New Issuer applications require overnight delivery to the following address:
Ginnie MaeAttn: Enterprise Risk425 3rd Street SW, Suite 500Washington, DC 20024
John F. Getchis or send an email to
Investor Inquiries if you have questions about:
Eligibility for Ginnie Mae Multiclass Securities Programs
Real Estate Mortgage Investment Conduits (REMIC)
REMIC Information Agent
Stripped Mortgage-Backed Securities
All approved Issuers must apply for Ginnie Mae’s commitment authority before it may issue Ginnie Mae securities. For information on Ginnie Mae’s commitment authority or to submit forms
HUD-11704, please send an e-mail to
Ginnie Mae Commitment Authority.
Please contact the U.S. Housing and Urban Development Congressional and Intergovernmental Relations department for questions about Ginnie Mae’s congressional and intergovernmental relations. For the department’s staff directory, please
Ginnie Mae makes it attractive for investors around the world to invest their money in the U.S. housing market; and, Ginnie Mae makes it attractive for investors around the world to invest their money in the U.S. housing market; and, because Ginnie Mae provides liquidity to the mortgage market, Ginnie Mae’s role is frequently misunderstood. Ginnie Mae is the guarantor of the security for which Federal Housing Administration (FHA), Veterans Affairs (VA), U.S. Department of Agriculture’s Rural Development program (RD), and Housing and Urban Development’s Public and Indian Housing program (PIH) mortgage loans serve as collateral.
Because Ginnie Mae guarantees the security, it carries Ginnie Mae’s name. As a result, borrowers are often
mistakenly advised that Ginnie Mae determines eligibility for loan modifications, though we do not. The loan modification process is managed by the loan servicer according to the guidelines of the insuring agency.
If you have concerns or questions about your government-insured loan, you should contact the agency which If you have concerns or questions about your government-insured loan, you should contact the agency which insured your loan. Information that may help consumers get in touch with the appropriate government agency is below.
If you have questions about the Federal Housing Administration (FHA) program, call
If you have questions about the Veterans Affairs (VA) Home Loan Guaranty program, call
If you have questions about the Rural Development (RD) program, call the USDA’s Centralized Servicing Center at
If you have questions about the PIH program, call the PIH Customer Service Center at
If you have a loan that is not government insured or guaranteed, call HOPE NOW at
Please contact the Internal Revenue Service (IRS) Center Entity Control Office if you have any questions about employer identification numbers. The appropriate IRS Service Center is based on state in which the Issuer is located.
Chapter 10-9 of Ginnie Mae's MBS Guide for information on obtaining an EIN address.
Barbara Cooper-Jones if you have questions about:
Information Technology Support and Solutions
Business Process Improvement Initiative (BPI)
Project Management Governance and Oversight Activities
Greg A. Keith if you have questions about:
Risk Management Initiatives
Continuity of Operations Plan (COOP)
APM 12-09, Issuers are required to submit their insurance (fidelity bond and errors & omissions) to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the
Ginnie Mae Enterprise Portal.
Please contact Ginnie Mae's Office of the Chief Financial Officer if you have questions about:
Fiscal Year Budget
Internal Controls, Governance, and Compliance
www.mbfrf.org or send an e-mail to
firstname.lastname@example.org if you have any questions about quarterly financial reports.
Please contact Ginnie Mae Customer Support at 1(833) GNMA-HELP / 1-833-466-2435, if you have questions about:
Central Paying and Transfer Agent (Remaining Principal Balances)
Pool Processing Agent (Pool and Loan Package Documents)
Payment to Security Holders
Letters of Credit
New Pool Issuance
Ginnie Mae’s Enterprise Portal (GMEP)
Securities (Lost or Transfers)
Ginnie Mae's Relationship Services can also be reached by written correspondence at:
Ginnie Mae Operationsc/o Bank of New York240 Greenwich Street - 20 WestNew York, NY 10286
If you are an
institutional investor and are interested in participating in Ginnie Mae’s multiclass program, please review the Ginnie Mae Multiclass Securities Guide or contact Capital Markets at
(202) 401-8970 or via e-mail at
If you are an
individual investor, please contact your broker directly.
Ginnie Mae does not buy, sell, or lend Ginnie Mae securities.
Please contact the office of Issuer & Portfolio Management at
(202) 475-4930 if you have questions about:
Eligibility for Ginnie Mae MBS Program
Ginnie Mae I MBS
Ginnie Mae II MBS
Defaulted Portfolio Management
For additional contact information related to doing business with Ginnie Mae, please review the
Ginnie Mae MBS Guide.
For information on monthly, loan-level reporting, please call the Ginnie Mae hotline at 1(833) GNMA-HELP.
Please contact Ginnie Mae's Administrative Management Division if you have questions about:
Administrative Management Services
Procurement / Purchasing
Please contact the Ginnie Mae Communications mailbox if you have questions about:
Issuance and UPB Data
Ginnie Mae Statements
Ginnie Mae Attendance at Conferences
Please contact the Ginnie Mae Data Collection Agent at 1(833) GNMA-HELP, if you have any questions about:
Monthly RFS Reporting Problems
Request Assistance from the Issuer Support Group
Please contact Stewart Spettel at if you have questions about:
Ginnie Mae Pool Processing
Paying and Transfer Agent
Central Registry Agent
Securities (Early Pool Termination)
Transfers of Servicing (MERS)
Please see the
Bootcamp Training page under Issuers, if you are a new Issuer and need training on Ginnie Mae forms and systems.
For information regarding Ginnie Mae's unclaimed funds, please visit our
Unclaimed Funds Search page or contact
Chastity Abrom for assistance.
Please send an e-mail to the
Ginnie Mae Website Manager if you have questions about Ginnie Mae’s website.